Home Payment Methods and Product Returns

Payment Methods and Product Returns

Payment Methods

We accept credit card payments, including Visa, MasterCard and American Express. Contact-free methods, including ApplePay and GooglePay, are encouraged. For the safety of our staff and customers, we no longer accept cash. 

Returns

We are happy and eager to share our expertise with you to maximize your success with our plants. Please inquire with our staff for appropriate information and additional plant care guidelines. After plants leave our nursery there is no warranty or guarantee implied. 

Once plants leave our care, we cannot control conditions. Therefore, Evergreen cannot be responsible for any damage or loss caused by insects, diseases, animals, weather conditions, neglect, changing garden conditions, improper care or improper watering. 

HOUSEPLANTS / HANGING BASKETS: 

  • Return or exchange within 7 days* provided plant is in original container and in sale-able condition.  
  • Original receipt required. 
  • *2024 Holiday Gift Purchases: Extended to 1/9/25 due to our annual store closure.*

PERENNIALS: 1 Gallon or larger ONLY: 

  • Return or exchange within 14 days provided plant is in original container and in saleable condition.  
  • Original receipt required. 

 TREES / SHRUBS / ROSES/ VINES: 

  • Return or exchange within 7 days provided the specimen is in the original pot.  
  • Original receipt required. 
  • NOTE: It is the responsibility of the customer to have all underground utilities marked and located prior to planting. Please call 811, the national “Call before you dig” number. This is a free service to mark your utilities and protect you and your home.  

NON PLANT MERCHANDISE / POTTERY/PLANT PRODUCTS:  

  • Return or exchange within 14 days provided item is in original, saleable condition. 
  • Opened product will not be accepted for return unless determined faulty by Evergreen. 
  • Original receipt required. 
  • *2024 Holiday Gift Purchases: Extended to 1/9/25 due to our annual store closure.*

ANNUALS / PERENNIALS / VEGETABLES: 4-inch & 6-packs 

  • These are FINAL SALE and not eligible for return or exchange.

SALE / CLEARANCE / DISCOUNTED / BULK ITEMS: 

  • These are final sale and not eligible for return or exchange. 

ALL RETURNS OR EXCHANGES REQUIRE THE ORIGINAL RECEIPT